FAQ
FAQ
Q: Are you a manufacturer?
A: Yes. EAST-IVY CHEMICAL co.,ltd . is a specialized chemical producer dedicated to maintaining stable quality and reliable on-time delivery.
Q: Can we request a free sample?
A: Of course! We’re happy to provide free samples for testing—you’ll just need to cover the shipping cost. We’d appreciate your feedback once you’ve tried the product.
Q: What kinds of packaging do you provide?
A: Our standard packaging options include fiber drums, PP/PE bags, and jumbo bags. To ensure safety and cleanliness, all cargo is securely palletized and shrink-wrapped before dispatch.
Q: Is customized packaging or labeling available?
A: Yes. We can tailor packaging and labeling to your specifications once the minimum order quantity is reached. Please contact our sales team for more details.
Q: What delivery terms do you support?
A: EAST-IVY CHEMICAL co.,ltd provides flexible shipping terms such as EXW, FOB, CIF, CFR, DDP, and DDU—arranged according to your requirements.
Q: Which port do you usually ship from?
A: Our manufacturing site is located about 280 km from Qingdao nanjing,shanghai Port. For certain hazardous or LCL shipments, we may use Shanghai Port as an alternative.
Q: What is your average delivery time?
A: Delivery time depends on the order volume, but in most cases, products are prepared for shipment within 14 days after order confirmation.